Last updated: 14th August 2025
We respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights.
Who we are
Medlock Web is owned and operated by Digital Internet Ltd, registered in England and Wales (Company No. 06180687). Our registered office is York House, Cottingley Business Park, Bradford, West Yorkshire, BD16 1PE.
If you have any questions, email hello@medlockweb.com.
Information we collect
We may collect and process the following types of personal information:
- Contact details you provide via our contact forms or when signing up for our newsletter (e.g. name, email address).
- Business enquiry information such as the details you send when asking about our services.
- Technical information like your IP address, browser type, and how you use our site (via cookies and analytics).
- Any other information you choose to send us.
We do not sell anything directly through our site and do not store payment card details. If you pay us through PayPal or bank transfer, those services have their own privacy policies.
How we use your information
We only use your personal data when the law allows us to. We may use it to:
- Respond to your enquiries and provide services you’ve asked for
- Send you our email newsletter (if you’ve subscribed – you can unsubscribe anytime)
- Improve our website and monitor usage patterns
- Keep our site secure and prevent fraud
We rely on one or more of these lawful bases: your consent, performance of a contract, or our legitimate interests.
Cookies and tracking
We use cookies to make our site work and to understand how it’s used.
This may include:
- Cookies set by our website to remember your preferences
- Cookies set by Google Analytics to collect anonymous statistics
- Cookies from embedded content (such as YouTube videos), which may track your use of those services
You can block or delete cookies in your browser settings, but some parts of the site may not work properly.
Sharing your information
We only share your personal information with:
- Service providers who help us run our website and email services (e.g. our hosting company, newsletter provider)
- Payment processors like PayPal (if used for a transaction)
- Professional advisers when necessary
- Authorities when required by law
All providers are expected to keep your information safe and act only on our instructions.
International transfers
Our website is hosted in the UK. Some of our service providers may process data outside the UK or EEA (for example, email or analytics services in the USA). If this happens, we ensure suitable safeguards are in place.
How long we keep your data
We keep personal information only for as long as needed to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Have inaccurate data corrected
- Request deletion of your data
- Restrict or object to our use of your data
- Ask for your data to be provided in a portable format
- Withdraw consent at any time (if processing is based on consent)
To exercise any of these rights, email hello@medlockweb.com. We will not charge a fee for requests unless they are clearly unfounded or excessive.
Third-party websites
Our site may link to other websites. We are not responsible for their content or privacy practices.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page.
Contact us
Email: hello@medlockweb.com
Post: Digital Internet Ltd, York House, Cottingley Business Park, Bradford, West Yorkshire, BD16 1PE, United Kingdom